Housing First

Accommodation as a right and not a reward

Homelessness and Outreach

Housing First is a new approach to tackling homelessness for people whom traditional homelessness services haven't worked.

Brighter Futures is a leading provider of Housing First across the Midlands - leading the service in both Coventry and Stoke-on-Trent. 


Housing First is for people who

have experienced long-term or repeated homelessness 
• have multiple and complex needs (homelessness, mental ill-health, offending behaviour and substance misuse) 
• have found that traditional homelessness pathways don’t work for them 
• want to maintain a tenancy 
• want to engage with support services in your community. 

We work with people  to find out what their ideal accommodation would be and help them to find somewhere you can settle and feel safe. This might be with a private landlord or with a social housing organisation.

We aim to get to know you while we are looking for a home for you, so that we can work together to get the right support in place to help you to keep your tenancy once you move in. 

You will be able to access a budget to help with setting up your new home, as well as to help you to improve your wellbeing and achieve your goals when you are ready to start thinking about the future. You will have a peer mentor who can help you to build positive networks.

When you no longer need our help, you will be able to stay in your home.

Customers can get support from the team at any time, to help deal with any problems before they escalate.


How does Housing First work? 

Housing First looks at things differently. Accommodation is provided first as a right and not last as a reward.

People will need to be prepared to commit to working together with us. We believe that with a secure stable home they can be supported to address any other issue. We’ll provide the needed support to prevent a return to homelessness.

Our Housing First Team includes people with lived experience, called Peer Mentors who will help to support you.

Peer Mentors have may have experienced homelessness and/or substance and alcohol dependency and mental ill health. 

Housing First Principles 

1) People have a right to a home 
2) Flexible support is provided for as long as it is needed 
3) Housing and support are separated 
4) Individuals have choice and control 
5) An active engagement approach is used 
6) The service is based on people’s strengths, goals and aspirations 
7) A harm reduction approach is used 

The service explained:

How to access Housing First

Housing First Stoke-on-Trent

Housing First Stoke-on-Trent referrals are made through the Rough Sleepers Action Group, the Vulnerable Women's Action Group and the Multi-Agency Resolution Group.

Housing First Stoke-on-Trent is led by Brighter Futures in partnership with both Expert Citizens and Concrete and funded by the National Lottery Community Fund.

For more information contact us on 01782 450 844 or email [email protected].

Housing First Coventry

Ask anyone who supports you (such as the Rough Sleepers Team, Homelessness Prevention service, Change Grow Live, Steps for Change or Probation) to contact the Housing First team, and we will have a chat to see how we can help 

For more information contact us on 024 7509 7750 or email [email protected] 

Housing First Coventry is led by Brighter Futures and funded by West Midlands Combined Authority through government funding to pilot the Housing First approach across the West Midlands. 

Are you looking to deliver Housing First?  

If you’re a local authority or organisation looking to deliver Housing First, we’re always keen to speak to like-minded people committed to tackling homelessness with us.

Our Housing First Team includes a Housing First trainer, with over twenty year’s industry experience, and an established team of Peer Mentors.  

To speak to us about how we could work together contact [email protected] or ring our Business Growth team on: 01782 406000. 


Customer story

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