Rough Sleepers Team

Providing accommodation, outreach, and support 365 days-a-year

Homelessness and Outreach Services


Our Rough Sleepers Team offer help and support to people who are rough sleeping in Stoke-on-Trent and Newcastle-under-Lyme.

We go out 365 days a year with support available seven days-a-week, 24-hours a day.

We can help with:

  • Getting accommodation
  • Claiming benefits
  • Contacting and using other services
  • Link in with drug and alcohol services
  • Accessing GPs and healthcare
  • Mental health support

How can I help someone sleeping rough?

  1. If they're sleeping rough in Stoke-on-Trent and Newcastle-under-Lyme - ring us on: 0800 970 2304. Give us a precise location of the person, including street, shop name, and postcode if possible and we will visit on our next outreach. 
  2. For all other areas ring Streetlink: 0300 500 0914.
  3. If you feel comfortable, offer them a drink or food.
  4. Don't offer them money - it's better to have an understanding and be kind.
  5. If you wish to help by giving money donate at

'I was picked up on New Year's Day. I was freezing I got a place to stay the same day'

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